Holiday Lettings Frequently Asked Questions

Creating an account is quick and easy — and it’s the first step to listing your property. You will need an account to log your property.

To register:
1. Go to the Home Page
2. Click Log In / Sign Up (top right)
3. Enter your First Name, Surname, and Email Address
4. Create and confirm your password
5. Review the Terms & Conditions, tick the box, and click Create Account

Once your account is set up, you’re ready to list your property. If you have more than one, Log each property and the system will pick up your additional properties and then we will charge accordingly, you can do this in one payment if you know how many you are adding of each of these or you can add properties and our account system will allocate the correct amount.

Step-by-step listing guide:

1. Property Details

• Add a clear, descriptive Property Listing Heading
• Choose your property type (select Other if unsure)
• Describe your property, including:
  • Location
  • Features (Wi-Fi, parking, views, proximity to the sea, walks, etc.)
• Click Next

2. Contact Details

• Tick Use my account details if they’re the same
• Add your contact name, email, phone number
• Click Next

3. Property Address & Location

• Enter your full address and postcode
• Add longitude/latitude if you know them we will require the postcode or the longitude / Latitude
• Click Next

4. Property Rooms & Capacity

• Maximum number of guests
• Bedrooms
• Bathrooms
• Living areas
• Kitchen
• Outdoor space

5. Check-in / Check-out

• Add your check-in and check-out times
• Minimum night stay

6. Pricing

• Choose your currency
• Add nightly and weekly rates
• Add a cleaning fee (if applicable)
• Add a security deposit (if applicable)

7. Amenities

• Tick everything your property offers — guests often filter their search by amenities.

8. Things to Do & Leisure

Share what’s available onsite or nearby. Give ideas of where you like to go what you enjoy and options for local places to visit that may help your guests to choose and plan.

9. Images

• Choose bright, clear photos
• Natural light works best
• Include as many as you can
• Add photos of the surrounding area too
• Click the Save button top right - Disc Icon.

For more advice, have a look at our photography tips guide.

10. Preview & Publish

• Review your listing
• Click Previous to edit anything
• Choose your plan: Commission or Subscription

For more information, have a look at our step-by-step guide on how to list your property on Redpoll Holiday Lettings.

Choose the payment option that works best for you. If you’re unsure, just message us — we’re always happy to help. We use stripe to protect our owners and guests and all details are held securly on there system.

Subscription

If you have 2 caravans and 1 lodge, the system will automatically calculate the correct subscription price. As an example, 3 caravans = £169 per year.

If you choose the subscription model:

• Click Pay Here
• Complete your payment
• We’ll send a confi rmation email
• You’re ready to go

Commission Model

• Choose commission
• Agree terms of Stripe for payments tick
• Continue to stripe with your account details and then your all set up.

Advertising is free on the Submission & Commission model.

Commission - Redpoll Holiday Lettings takes a 10% commission, including fees, from each booking made through our website. 

Subscription the owner has full control of bookings and pay a one off annual payment, see plans 

Commision we do all the hardwork and you just welcome your guest and watch the payments move into your bank account on each booking we take.

We’ll notify you as soon as a booking comes in for both Models. 

All you need to do is just log your property, choose “Commision” and we take care of the rest and pay across your property's rental. Within the timescales in our Terms and Conditions.

We actively promote all listed properties across our social media channels:

• Facebook
• Instagram
• LinkedIn

Our team works hard to get your property seen by the right guests.

Yes — you have full control.

• Log in to your owner Dashboard, choose your property,
• click the pen icon to edit
• bin icon to delete.
• + to add another property.
• calender sign for Dates not available - Closed Period
• £ for dates you have a specific amount per week or year.  Base rate will do the other dates.

All simple and easy to use.

Great listings attract more bookings. Here are my suggestions.:

• Detailed, engaging descriptions
• Clear information about what guests can expect, what you offer
• High-quality photos, of as much as you can inside and out.
• Highlighting unique features or local attractions

• Use natural light
• Keep rooms tidy and clutter-free
• Take wide shots to show space
• Include outdoor areas and views
• Add photos of nearby attractions or beaches

Have a look at our photography tips guide containing lots of advice on how to capture the best images for your holiday property listing.

Subscription Model

• You fill your calendar in with your availability
• Our guests will be able to search and look for the property that they would like to stay in
• They will then message you through our website to request to book that dates they have searched
• You then contact them to confirm the weeks are still available and then organise payments with them directly and you are in control of the whole booking from start to finish including payments.

Commission Model

• You log your property and put in as much information as you can.
• You fill in your calender with your availability and weeks the property is not available.  
• We then take the booking for you,deal with all Payments and terms with the guest.  
• We just ask that you update the calendar regularly so as not to disappoint the guest.
• We will transfer 25% of the deposit to you within 48 hours after the 14 day cooling period.
• We will request the final amount for the booking from the Guest 6 weeks before the holiday and then transfer the payment to you when they have checked in.

When a guest books your property through our site, you’ll receive a notification with all the details you need. You can then contact the guest through us for any queries you have and we will liase between you both till the the booking is complete. 

We always encourage owners and guests to resolve issues together first. If something still isn’t right:

• Contact us through our online form within 7 days of the guest’s departure
• We aim to respond to all parties within 28 working days.

Don't worry, it happens to the best of us.
1. Click Forgotten Password
2. Enter your email address
3. We’ll send you a link to reset your password and get you back into your account.

Creating an account is quick and easy:

1. Visit our Home Page.
2. Click Log In / Sign Up in the top right-hand corner.
3. Enter your:
   First Name
   Surname
   Email Address
4. Create and confirm your password.
5. Take a moment to read our Terms & Conditions.
6. If you’re happy to proceed, tick I Agree with the Terms & Conditions.
7. Click Create Account.

You’re all set and ready to start planning your next getaway!

We know dogs are part of the family too!

Whether pets are welcome depends on the individual property owner’s preferences. You’ll find pet information clearly displayed on the property listing before you book.

Many of our properties are suitable for groups, but this will depend on the individual owner’s preferences and property capacity. Please check the property details or get in touch if you’d like any advice.

Absolutely! After your stay, we’ll invite you to leave a review and share your experience. Your feedback helps future guests choose their perfect holiday and helps our owners continue providing fantastic stays.

• Click on the Redpoll Holidays logo.
• Tell us where you’d like to go.
• Select your holiday dates.
• Choose the number of guests.
• Click Search Properties.
• Browse the available properties and find one that catches your eye.
• Explore the property details, including:
• Photos 
• Amenities
• Location map
• Guest reviews
• Found the perfect place? Click Book This Property / Contact Owner Button.
• Read through the booking information carefully.
• Tick the box to confirm that you understand and agree.
• Click Continue to Secure Payment.
• Complete your payment and your holiday is booked!

You’ll receive a booking confirmation email shortly after your reservation / request is completed on our system.

A 25% deposit is required when you book through Redpoll Holiday Lettings, with the remaining balance due six weeks before your arrival date.  If your chosen property is booking with the “owner only” you send your message to the owner through our system, and the owner is requested to contact you within 72 hours.  This is to confirm the holiday dates are available and to organize taking the deposit to confirm the booking. 

When you send your request to the owner we are informed and will be there to help you and the owner to ensure you have what you need to fulfil your requests.

Depending on the property you’ve chosen, payments may be managed either by Redpoll Holiday Lettings or directly by the property owner. We’ll let you know exactly how this works once your booking has been confirmed.

We’ve designed our website to make holiday searching as simple and enjoyable as possible. Just enter where you’d like to go, your dates, and the number of guests, and we’ll show you a range of properties to suit your needs.

No, there are no booking fees when you book through Redpoll Holiday Lettings.

Our aim is simply to help you find the perfect holiday accommodation with complete transparency and no hidden surprises.

Some property owners may ask for a security deposit, sometimes referred to as a security bond or damage waiver.

This deposit helps protect owners against accidental damage, excessive cleaning costs, or breaches of the rental agreement during your stay.

Where applicable, details will be provided before booking, and the deposit is usually refunded after your stay, provided everything is left in good order.

We want every guest to have a wonderful holiday, and we’ll always encourage guests and property owners to resolve any concerns directly wherever possible.

If an issue remains unresolved, please contact us using our contact form within 7 days of your departure.

We’ll carefully review the situation and aim to respond to all parties within 28 working days.

Our team is here to help and will do everything we can to ensure concerns are handled fairly and professionally.

Don't worry, it happens to the best of us.
1. Click Forgotten Password
2. Enter your email address
3. We’ll send you a link to reset your password and get you back into your account.